Keep the Coworkers. Connect the Work. Measure the Outcome.
AI can make every task faster while the whole process still waits. I'm starting to think enterprise AI needs a fourth measure: flow.
enterprise AIAI workforcemeasurementoperator notes
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The unglamorous middle.
What enterprise AI adoption actually looks like between the demo and the dashboard. One enterprise rollout at OneDigital, plus eight side projects I run after hours.
I Built a Filter for Everybody Except Me
A few months after four AI agents started running my companies, I discovered the hardest person to protect my attention from was me.
AI workforceoperator notesindie opsReadThe Belgians Cleaned Their Own Rooms
A kite surfing trip in Sri Lanka went sideways, and I spent the last days watching four households live a version of a life nobody around me was showing me.
personal essaystravelnotebookReadAsking Permission to Work on My Own Company
I spent months asking my own dev team to let me into my own codebase. They never said no. What I got instead was every excuse, and eventually a better idea.
operator notessolo founderAI adoptionSaaSSmartCueReadNobody Writes the Playbook for a Business Like Ours
A Tally dealership in Bombay, 15 people, nobody technical. Twice now the same dull instinct has saved it, and both times nobody lost their job.
operator notesindie opsAI adoptionsmall businessMark ITReadDid They Get Better, or Were They Always Good?
We measure our AI program carefully, and the number we report is hours saved. Then I looked at what that number is made of, and at who is actually using these tools.
AI adoptionmeasurementoperator notesOneDigitalAI workforceReadWe Fired an AI Coworker. Then We Hired It Back.
We run AI the way HR runs people: job descriptions, internships, probation, promotions, and sometimes terminations. What hiring and firing AI coworkers taught us.
AI workforceAI coworkersoperator notesOneDigitalReadVanilla Ice Cream, Balsamic, and a Glass of White
I kept notes on wine for thirteen years to map my taste. What they actually recorded was people. On why I never open a good bottle alone.
winepersonal essaystravelnotebookReadHow to Reach for Things You Haven't Earned on Paper (Without Being a Fraud)
I keep taking jobs I'm not qualified for on paper. It looks like nerve. It is actually a rule: cap the downside, and tell them exactly what you are not. The honesty is what makes the reach safe.
careeroperator notesAI and workOneDigitalambitionReadWhat I've Learned Running an AI Program at a 6,000-Person Company
The two loudest stories about enterprise AI, that it deploys itself or that it replaces everyone, are both wrong. The real work is the boring middle. Notes from inside a 6,000-person AI program.
enterprise AIAI adoptionoperator noteschange managementAI workforceReadI Never Aimed at Meaningful Work. I Aimed at Fun and New.
Meaning is retrospective. The operators who actually ship meaningful work didn't start by finding their why. They aimed at fun, new, smart people, and not letting down the people who bet on them. Here's the pattern up close.
operator notescareermeaningretrospectivebet-debtReadThere's No Playbook for Measuring Good AI Use at Work. Here's How My Thinking Keeps Changing.
I run an AI program for a 6,000-person company. I have tried three ways to measure whether people are using it well, and every clean metric measured something slightly off. Here is where my thinking has landed, for now.
AI adoptionoperator notesmeasurementOneDigitalAI at workReadI Built Eight Things to See If AI Changed the Rules. The GTM Gap I Thought Was Permanent Started Closing Anyway.
Eight side properties as a curriculum, not a strategic portfolio. The GTM gap I'd lived with for fifteen years is closing, using the same AI-leverage that built the eight things in the first place.
AI workforceoperator notesportfolioGTMindie opsReadThe Ideas Guy Isn't a Slur Anymore. Here's What Changed.
The 2010s operator gospel (ideas are cheap, execution is everything) inverted sometime around 2023. Articulation became the bottleneck. Here's what that looks like up close.
AI workforceoperator notesarticulationone-person companyindie opsReadIt's 8 AM on a Sunday and Four AI Agents Are Running My Companies
Harvard published a case study on the AI program I run. I'm a self-described mediocre operator. I'm still trying to figure out what changed.
AI workforceoperator notescase studyOneDigitalindie opsRead